Welcome to BeeVision, where we are buzzing with excitement about our mission to create innovative AI-based automation hardware and software solutions. Our hive is growing, and we're looking for a Technical Support Engineer to join our hive and help us keep our customers happy and humming along.

At BeeVision, we take inspiration from the hardworking, collaborative nature of bees. We believe in working together to create innovative solutions that adapt to the needs of our global markets. As a Technical Support and Account Manager, you'll be an essential part of our hive, working with customers to ensure they're getting the most out of our products and services.

You'll be the go-to person for our customers, answering their questions and troubleshooting any issues they encounter. You'll also be responsible for managing customer accounts and ensuring they have everything they need to succeed with our products. And just like bees working together in a hive, you'll collaborate with other teams at BeeVision to continuously improve our offerings and exceed our customers' expectations.

So, if you're a people-person who loves technology and can keep the hive buzzing, we encourage you to apply for this role at BeeVision. Join us in creating innovative solutions that help us pollinate success in our global markets!

Responsibilities

• Provide technical support to customers throughout the pre-sales and post-sales processes, including responding to technical inquiries and support requests, and offering technical guidance and assistance to customers in a timely manner.
• Develop and maintain strong relationships with customers
• Troubleshoot and resolve technical issues
• Identify and escalate technical issues to appropriate teams for resolution
• Collaborate with cross-functional teams to ensure customer success
• Keep up-to-date with new technologies and industry trends
• Coordinate with the sales team and take initiative in identifying growth opportunities
• Document customer needs and create reports on product performance
• Provide developers with customers’ feedback to help identify potential new features or products
• Inform and train clients about products and their use effectively
• Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements
• Communicate the progress to both internal and external stakeholders
• Establish best practices

Qualifications

• 5+ years experience in a similar role
• Fluency in English is required, and Arabic is a plus
• Bachelor's degree in Computer Science, Mechanical Engineering, Mechatronics Engineering, or related fields
• Solid technical background with hands-on experience in both digital automation technologies
• Strong understanding of PLC Programming
• Familiarity with software development (C++) is a plus
• Familiarity with databases (SQL)
• Excellent technical problem-solving, analytical skills, and reasoning ability
• Strong communication and interpersonal skills both written and verbal
• Must be self-motivated and a great team player
• Ability to work independently and as part of a team
• An ability to gasp customers’ needs and suggest timely solutions

What’s in it for you?

We want you to focus on what you do best, we take care of the rest.

• Competitive, USD-based, salary policy, Quarterly Compensation Adjustment Program.
• Flexible working hours
• Unlimited coffee, soft drinks, and snacks.
• Health Insurance for you and your family.
• A meal compensation that is actually enough for a decent & nutritious lunch
• Cool tech stack: A brand new Dell XPS, Logitech MX series keyboard and mouse; 2 large screens.
• Endless learning: Personal budget to get the best training you want
• A loyalty reward program ranging from Apple Watch to iPhone

The Recruiting Process

We are committed to keeping our recruitment process short and transparent. Here’s how it looks like:

• Application: Send us your CV
• Interview: Let’s talk about your experience & expectations and see what we can accomplish together.
• Case Study: After the first interview, we send a specific case study to ensure about your qualifications
• Final Interview: A final interview to agree if we're all on the same page.
• Offer Review: We will send you an offer
• Welcome aboard! You are now a part of the team.